For account, queue, resume, or interview room assistance, contact event staff.
For urgent event-day help, connect directly with the event support team.
Live help link has not been published yet.
Start with the section that matches your issue. Most problems can be resolved in a minute or two without leaving the event.
Camera, microphone and Teams device checks.
Make sure your browser has permission to access your camera. Check Settings → Privacy → Camera.
Confirm the correct microphone is selected in your browser or Teams settings. Refresh the page after changing permissions.
Close other applications that may be using the device, reopen Teams, and verify the selected camera and microphone.
Resolve loading, connectivity and Teams-launch issues.
Use a stable internet connection. A wired connection is best; otherwise move closer to your Wi-Fi router and close bandwidth-heavy applications.
Refresh the page, clear your browser cache if needed, and use a current version of Chrome, Firefox, Safari, or Edge.
Allow pop-ups for this site and try again. You can join with the Teams desktop app or a supported browser.
What to do when the interview button or account is not right.
The Teams button appears only after the recruiter calls you from that company queue. Keep your Candidate Portal open during the live event.
Sign out, return to Sign In, and use the same email address that received your invitation.
Refresh your Candidate Portal once. If the interview button still does not appear, use the Help Desk so staff can check your queue status.
If the steps above do not solve the problem, send a Help Desk request or join the live support room. Include the company name and what you were trying to do.